3018 Apple Valley Drive, Garland, TX 75043
larry@dfwtechwriter.com
214-317-3106
API Reference, Installation Guides, IT Communications, Online Help, Operator Procedures, Policies, Process Guides, Programmer Reference, Project Communications, Quick Reference Guides, Service Manuals, System Documentation, Test Scripts, User Guides, Websites
Access, Acrobat, BookMaster SGML, Captivate, CorelDraw, Dreamweaver, Excel, FrameMaker, FrameMaker+SGML, FrontPage, FullShot, HTML, HyperSnap, Interleaf, IPF (OS/2), ISPF, Lotus Notes Domino, Nvu (open source), Paint Shop Pro, Photoshop, PowerPoint, Project, Rational ClearCase, Rational ClearQuest, RoboHelp, RoboHTML, SharePoint, SnagIt, UIM (AS/400), Visio, Word, WordPerfect, XEDIT, XML
Windows (XP, NT, 2000, 98, 95), DOS, OS/2, Linux, Citrix, UNIX, OS/400 (iSeries), VM, MVS (mainframe)
Assembler, C++, COBOL, JavaScript, JCL, SAS, SQL, Visual Basic
Information Mapping, ISO 9002, ISO 17799, Object Modeling Technique (OMT), Sarbanes-Oxley (SOX), Storyboarding, Unified Modeling Language (UML)
Air Transportation, Electric Utility,
Financial Services, Food and Beverage, Food and Produce Distribution, Health
Imaging, Natural Gas Utility, Oil and Gas, Pharmaceutical Benefits,
Semiconductor Manufacturing, Software Publishing, Telecommunications
MBA, Business Computer Information Systems, University of North Texas
BSc, Information Processing, Oklahoma State University
STC, Society of Technical Communication
Certificate of Training and
Development, Collin County Community
College
CCP, Certified Computer Professional – represents over 500 hours of professional development and information technology training (certificate number 130)
January 2007–Present / Contract Technical Writer
· Developed Captivate interactive training modules for a project scheduling and resource management application
· Maintained multiple websites for inside and outside plant management applications
· Designed and implemented context help for web services and client server applications
· Tested equipment and transmission system applications for consistency and usability
· Created diagrams, icons, and symbols for network engineering groups
October 1994-May 1995 / Contract Technical Writer
·
Wrote a user manual for the yellow pages publishing
application using Word
May 2006–December 2006 / Contract Employee Technical Writer
· Designed an API reference using JavaDoc and Web Services Definition Language (WSDL)
· Developed comprehensive product documentation for operations support system (OSS) products, including release notes, administration guide, user guide, setup guide, and developer guide
· Maintained documentation on external customer portal using Dreamweaver
February 2006–May 2006 / Contract Technical Writer
· Maintained online reference database using Lotus Notes Domino forms
· Documented business procedures for Sarbanes-Oxley (SOX) compliance. Used Information Mapping methodology to create job aids and procedures.
April 2005–January 2006 / Contract Technical Writer
· Maintained end user software procedures on PepsiCo portal using RoboHelp HTML
· Published online Information Technology change release and problem determination newsletter using Dreamweaver
June 1995–August 1996 / Contract Technical Writer
· Developed OS/2 online help for sales order applications
· Designed an online software management database using Lotus Notes
· Created a programmer reference document for Visual REXX
· Wrote user guides and quick reference cards for sales order applications using FrameMaker
December 2003–April 2005 / Contract Technical Writer
· Developed a strategic information architecture plan for the activities of a global support center
· Wrote system error messages for integration into a security access application
· Created a Lotus Notes database used for a collaboration repository by an international audience (North America, Asia, and Europe)
· Developed and maintained a Windows XP migration project website using FrontPage for the Project Management Organization (PMO)
· Created user guides, training material, and frequently asked questions (FAQs) during the life cycle of a Windows XP migration project
March 2003–December 2003 / Contract Technical Writer
· Developed a Records Retention inventory management database using Access
· Documented ISO 17799 internal security policies and standards
· Contributed to strategic white papers on LDAP and records information management
· Created security articles for corporate newsletter
January 2001–October 2001 / Contract Technical Writer
· Wrote operating procedures for data center consolidation
· Created ISO 9002 procedures for data center operations
· Wrote Lotus Notes knowledge resource process documents
· Designed procedures in automation of pharmacy benefits network
January 2002–March 2003 / Contract Technical Writer
· Documented Visual Basic/SQL application (Retail Energy Management System)
· Designed electronic database of natural gas business concepts for management analysis using Lotus Notes
· Performed system, user, and stress testing on application enhancements
· Created project tracking report using Excel
May 1989–May 1990 / Contract User Support Analyst
· Wrote a network software installation guide
· Supported engineering department with end user software and PCs
· Conducted LAN training classes
March 2000–January 2001 / Contract Technical Writer
· Wrote a wireless data network deployment guide using FrameMaker and Acrobat
· Created online help for Remedy/Oracle trouble ticket and circuit provisioning applications
·
Designed network diagrams and process flows using Visio
March 1999–March 2000 / Contract Technical Writer
· Created an online (CD) guide using RoboHTML with cascading style sheets (CSS)
· Developed Windows95 help for an AS/400 programmer reference guide using RoboHelp
August 1997–February 1998
· Created AS/400 UIM online help
· Created quick reference cards for a produce distribution application
January 1994–October 1994
· Wrote an information technology strategic directions paper
· Developed a technical support reference guide
September 1998–March 1999 / Contract Technical Writer
· Created service documentation for digital imaging and radiology applications
· Wrote service bulletins and modification releases for digital image management applications
· Maintained electronic publications on intranet website
June 1998–September 1998 / Contract Technical Writer
· Implemented C++ Computer Based Training module using web-based CBT tool
· Created C++ prototype using storyboard technique with PowerPoint
February 1998–June 1998 / Contract Technical Writer
· Documented Year 2000 (Y2K) program and system changes
· Created system analysis documents for use by quality assurance testing group
· Published Year 2000 web page using FrontPage, animated GIF, and JavaScript
August 1996–August 1997 / Contract Technical Writer
· Documented static and dynamic models for object oriented software framework (ControlWORKS)
· Wrote user guides and training materials for a semiconductor (wafer fabrication) application using FrameMaker
· Distilled FrameMaker documents into Adobe Acrobat PDF files for use on intranet web site